FAQ
Contact Cappadocia Travel Pass®
Have a question? Learn how Cappadocia Travel Pass® works in detail and check out the most frequently asked questions to get ready for your trip! If you have more questions, feel free to contact our team
Most Popular Questions
How Does Cappadocia Tourist Pass Work?
How do I activate my Travel Pass?
You can choose your pass start date at the time of purchasing your pass. Alternatively, your pass will start automatically by using first tour or activity.
Keep in mind that the Cappadocia Travel Pass® only counts calendar days, not 24-hour intervals. For example, if you begin using a 3-day pass on Friday at 4:00 p.m., your pass will expire on Sunday at 11:59 p.m., rather than Monday at 4:00 p.m. As a result, we recommend that you start your pass on the first full day of your trip to Cappadocia to get the most out of your pass.
How many times can I visit the attractions?
You can visit/participate in any tour and activity that is included in the pass only once. However there are no limits to how many attractions/experiences you can take part in per day. You can fit as many attractions in your travel itineray as you wish!
How long is Cappadocia Travel Pass valid for?
Your pass will be valid until the day it expires at 23:50. For instance, if your 3 day pass is valid between January 12-14, the last day that you are allowed to use the pass is January 14th until midnight.
How Much Do I Save with Cappadocia Travel Pass?
With Cappadocia Travel Pass, you can save up to 70%. Buying the tickets separately would cost a lot more, and you can calculate it for yourself!
Is Istanbul Tourist Pass Covid-Safe?
Absolutely. That is because Istanbul Tourist Pass is fully digital. That means you do not have to physically contact anyone to purchase or use your card. You will be managing your Pass through the mobile app, thus no worries about covid!
Frequently Asked Questions
Getting Started
Can I buy the Pass when I'm in Cappadocia?
Yes , you can. Cappadocia Travel Pass is 100% online so you can buy it online and can start using it right away.
We recommend however that you buy the Cappadocia Travel Pass BEFORE travelling as there are attractions and services require reservations in advance.
For peace of mind, take a couple of minutes to browse and reserve those items before you arrive in Cappadocia.
Is the Pass delivered to my hotel? How do I collect it?
Cappadocia Travel Pass is a digital pass that will be sent to you via email.
Which pass should I buy for my child?
It depends on the age of your child and the number of days you want to sightsee in Cappadocia.
Children under 5 do not require a Pass because it will be cheaper for you to pay the individual admission fees for them at each site than to buy a Pass. We recommend that you check the admission costs and policies of any attractions you will be visiting for children under 5.
Children 5 - 12 years old can get the Child Pass. Some attractions and experiences are free for children under 12 and the cost of the Child Pass reflects that.
Children 12 and over, even 12 years and 1 day, need an Adult Pass.
So, now that you know whether to buy a child's pass or an adult's pass, simply choose the number of days you want the pass to be valid.
How does the pass validity work?
Cappadocia Travel Pass has 4 options for validity: 2, 3, 4, 5 days.
The moment you first use the Pass at an attraction (except the airport transfer), the days of validity start counting down.
The days of the Pass are counted as consecutive calendar days, not 24 hour periods. For example, if you start using a 3 day pass on a Friday, regardless of the time of day, it will be valid for Friday, Saturday and Sunday and will expire on Sunday at 23:59 (11:59pm).
What are the advantages of Cappadocia Travel Pass?
Cappadocia Travel Pass is a digital city pass that will grant you the access to more than 25 top attractions in the city, while helping you save more than 70%. With Cappadocia Travel Pass, you can visit best museums, historical places and hidden gems in the city while saving money for your future trips.
Which Pass Should I Choose?
It depends on how many days you want to spend in the city. If you are here for a short time, we recommend 3 or 4 day passes. For the full Cappadocia experience, you can visit up to 5 days and even more by upgrading your Cappadocia Travel Pass during the trip.
Do I get a physical card?
No, Cappadocia Travel Pass is a digital pass that will be sent to you via email.
What Are The Normal Prices of Attractions Included?
You can find all of the attractions provided and their regular prices you would pay if you haven’t had Cappadocia Travel Pass on our attractions page.
Can I Purchase Cappadocia Travel Pass As A Gift?
Yes. After purchasing the pass, you can simply send the pass ID to the person who is going to use the pass.
Why Should I Purchase the Cappadocia Travel Pass?
Because as Cappadocia Travel Pass staff, we optimized our pass for the best experience. Tourists of Cappadocia are usually very confused with what they will do in the city when they arrive. To avoid this, we gathered the most-visited 25+ attractions while letting you save up to 70%!
Moreover, you can skip the long ticket lines in the museums with your Pass. Just show your pass at the entrance, and you are good to go. There are more benefits to Cappadocia Travel Pass, and you can view them all through our website!
Buying Your Pass
Is the cost of the Pass in Turkish Liras?
No, the cost of the Pass is in Euros (€).
Can I buy the pass in cash or pay in a different currency?
Unfortunately not. The Cappadocia Travel Pass is an online Pass that will be delivered to you instantly via email. For that reason, you need to buy it directly from our website. You can pay with any debit or credit card. If your account is in a currency other than Euros, your bank will convert the price at the conversion rate of the day.
Which Payment Methods Can I Use?
You can securely pay by credit or debit card. All transactions will be in EUR.
Is There A Discount For Groups?
Yes. If you are going to visit with a group of more than 10, you can contact us and get your special discount.
How Can I Purchase Cappadocia Travel Pass?
It is a very easy process. Go to our website, click buy now, choose how many days you will spend in the city, and proceed with secure payment methods.
Then, in seconds, you will get your pass information!
Using Your Pass
What attractions or services are included in the Pass?
Visit the attractions page to see all of the attractions and services that are included with Cappadocia Travel Pass. You'll see the the best of Cappadocia and make memories to last a lifetime!
After I purchase the pass, can I use it right away?
Almost! Right after your purchase, you will get a confirmation e-mail with you Pass ID and a link to manage all your reservations. Log in to your account and get started!
What do I need to present in order to visit an attraction or claim a service?
For guided tours, simply show the guide your digital pass.
For attractions or services you reserved online, simply present your digital pass at the entrance.
Can I skip the lines with my Pass?
For all our guided tours, you get to skip the ticket line.
This will save you a huge amount of time where you could be waiting in the ticket line up to an hour at each place!
Many museums in Cappadocia have security checks at the entrance and these lines cannot be skipped.
Can I change or extend the dates of my Pass?
Yes, you can change the start date of your Pass as long as you haven't used it yet (not counting the airport transfer ). Just send us an email with your Pass ID and the new start date and we can change it for you right away.
You can also extend the dates of your Pass. The options are 2 day, 3 day, 4 day, and 5 day so just send us an email telling us which Pass you want to extend to and then all you have to do is pay the difference.
We will send you a link so you can pay online securely and quickly.
Should I print my pass?
You don’t need to print. If you will be out on the internet, you can have a screenshot or print of your Cappadocia Travel Pass.
I lost my confirmation mail. How can I access my pass account?
Please contact our customer support team. We will send your confirmation mail to your email address again.
Can I Use One Pass with My friend?
You can order one pass for 2 people under the same pass id. That means when you try to use the attraction, counter staff will allow you to use it for 2 people. But you can’t use one pass for one participant with your friend.
How Can I Learn About The Opening Hours of Attractions?
You can check our attractions page and check the opening hours of each attraction.
Do I Need to Make Reservations Before Visiting the Attractions?
All attractions do require a reservation, so you can not visit whenever you want. Please remember to make reservations as soon as you purchase the pass. You can check them on our website.
How Can I Make Reservations For Those Attractions ?
You need to make your reservation from your Pass Managment Screen , after you create your reservation you will receieve a confirmation mail, when you reach the attraction simply present your digital pass at the entrance.
Airport Transfers
How can I use my one-way airport transfer? Can I get a return transfer?
After you buy your Cappadocia Travel Pass, you will be able to make a reservation for a discounted one-way private airport transfer online.
Yes, you can get a return transfer but you cannot get the discounted price for the second transfer. In fact, you can book any number of additional transfers with us at the regular price.
My Pass expired yesterday and I didn’t book the airport transfer. Can I still book it?
Oops! Unfortunately, for technical reasons it is not possible to book the airport transfer after your pass has expired. You have plenty of time from the moment you purchase the Pass until it expires to make all the required reservations and use your Pass as much as you can.
Refunds
In case I can’t come to Cappadocia, can I get my money back?
All orders can be cancelled for a 100% refund up to 3 business days before you start using the Pass . That is, 3 day before the nearest reservation you have made is due or before you visit any of the attractions.
If your travel plan changes, we will amend your pass validity dates free of charge (if any service was not used) . Or we will reset your pass validity date so that you can use it any time within 24 months.
Support
Where Can I Find The Contact Number?
When you purchase your pass, we will send a phone number to you on the confirmation e-mail.
When Can I Text To You?
Our WhatsApp lines are online between 9 AM and 6 PM(GMT +03:00). You can type anytime during this period.
Do I Have to Be in Cappadocia in Order to Text?
No! You can type wherever you are. It can be before or after your trip, when you are back in your country.
How Much Does It Cost to Get Help From Staff?
Nothing! It is a complimentary service just for you.
What Can I Ask?
Anything about your trip. You can ask about directions, how to plan your trip, how to use your pass and more.
Very easy! You can start using your Cappadocia Travel Pass in 4 Easy Steps!